Privacy Policy

Depending on how you use our website, we may collect the following information:

A. Account & Login Information

If you create an account or log in to our website, we may collect information such as:

• Full name
• Mobile number
• Email address
• Information associated with your selected login method
• Account preferences
• Login and account activity

If you choose to log in using a third-party service such as Google, we may receive information made available to us by that service in accordance with your authorization and the applicable privacy settings.

B. Order & Delivery Information

When you place an order, we may collect:

• Name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• Order details
• Product and quantity information
• Order history
• Delivery and tracking information
• Customer support communications relating to your order

C. Payment Information

Payments may be processed through third-party payment service providers.

We may receive information such as payment status, transaction reference, payment method and other information necessary to confirm and manage your transaction.

We do not intentionally store complete card numbers, CVV numbers, UPI PINs or other sensitive payment credentials on our own systems.

D. Communications

If you contact us through our website, email, phone, WhatsApp or other communication channels, we may collect information contained in those communications in order to respond to your request and provide customer support.

E. Technical & Website Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website interaction information
• Approximate location derived from technical information
• Date and time of visits
• Referral or source information
• Cookies and similar technologies

This information may be used to maintain, secure and improve the website and understand how visitors use our services.

We may use personal information for purposes including:

• Creating and managing customer accounts
• Processing and fulfilling orders
• Delivering products
• Providing order tracking information
• Processing payments
• Providing customer support
• Handling returns, replacements and refunds
• Communicating with you about your orders
• Verifying transactions and preventing fraud or misuse
• Improving our website, products and customer experience
• Maintaining website security
• Understanding website usage and performance
• Sending service-related communications
• Sending promotional or marketing communications where permitted and based on applicable consent or other lawful basis
• Complying with applicable legal and regulatory requirements
• Protecting our legal rights and interests

We will process personal data only for lawful purposes and in accordance with applicable law.

Where permitted by applicable law and where the required consent or other lawful basis exists, we may use your contact information to send promotional communications about Satyamrit Ayurveda products, offers, new launches and other updates.

Marketing communications may be sent through channels such as:

• Email
• SMS
• WhatsApp
• Phone
• Other digital communication channels

You may opt out of promotional communications using the available unsubscribe, opt-out or other applicable mechanism.

Opting out of marketing communications will not prevent us from sending essential service-related communications, such as order confirmations, payment updates, delivery notifications or important account information.

Our website may use cookies and similar technologies to:

• Keep you logged in
• Remember preferences
• Maintain shopping cart functionality
• Understand website usage
• Improve website performance
• Measure marketing and advertising performance
• Provide relevant website functionality

Some cookies may be placed by third-party service providers that help us operate, analyze or improve our website.

You may be able to control or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

We do not sell your personal information as a standalone product.

We may share relevant personal information with trusted service providers where reasonably necessary to operate our business and provide services to you.

These may include:

• Payment gateway and payment service providers
• Courier and logistics partners
• Order management and shipping platforms
• Website hosting and infrastructure providers
• Customer support and communication platforms
• Analytics and website performance providers
• Marketing and advertising service providers
• Login/authentication service providers
• Information technology and security service providers
• Professional advisers, where necessary
• Government authorities or law-enforcement agencies where required by applicable law

We aim to share only the information reasonably necessary for the relevant purpose.

Third-party service providers may process information according to their own terms and privacy policies.

When you place an order, relevant information may need to be shared with payment processors and logistics/courier partners so that your payment can be processed and your order can be delivered.

For example, delivery partners may receive information such as your name, mobile number and delivery address.

Payment service providers may independently process transaction-related information according to their applicable terms and privacy policies.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

In the event of a data security incident, we will take appropriate steps as required under applicable law.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing our services
• Maintaining customer accounts
• Processing and maintaining order records
• Handling refunds, returns and customer support
• Meeting accounting, tax and other legal requirements
• Preventing fraud and misuse
• Establishing, exercising or defending legal claims

When personal information is no longer required for a lawful purpose, it may be deleted, anonymized or otherwise handled in accordance with applicable law.

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about the personal data being processed
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Request assistance in exercising applicable privacy rights
• Raise a grievance regarding the processing of your personal information

Certain information may need to be retained where required by law or where there is another lawful basis for continued processing.

The DPDP framework provides rights concerning access, correction/erasure, grievance redressal and withdrawal of consent, subject to its applicable provisions and implementation timeline. (MeitY)

If you have created an account on our website, you may be able to access and update certain account information through your account dashboard.

If you are unable to update your information yourself, you may contact us through the details provided below.

We may take reasonable steps to verify your identity before processing requests relating to personal information.

Our website and services are not intended to knowingly collect personal information from children except where permitted and handled in accordance with applicable law.

Where applicable law requires parental or guardian consent for processing a child's personal data, we will follow the relevant requirements.

Our website may contain links to or integrations with third-party websites, applications or services.

These third parties may have their own privacy policies and terms. Satyamrit Ayurveda is not responsible for the privacy practices of third-party services that are not controlled by us.

We recommend reviewing the privacy policies of third-party services before providing information to them.

If you choose to log in using Google or another supported third-party authentication service, that service may provide us with certain account information according to your authorization and its applicable policies.

We use the information received through third-party login to create, authenticate and manage your account and provide the relevant website services.

We may use analytics and advertising technologies to understand how visitors interact with our website, measure advertising performance and improve our marketing efforts.

Where applicable, these technologies may use cookies, pixels or similar identifiers.

Any processing requiring consent will be carried out in accordance with applicable law and the choices available to you.

Some of our technology, hosting, payment, communication, analytics or other service providers may process information from locations outside your state or country.

Where personal information is processed by third-party service providers, we will take reasonable steps and follow applicable legal requirements relating to such processing and transfers.

We may process and share relevant information where reasonably necessary to:

• Detect or prevent fraud
• Prevent unauthorized transactions
• Protect the security of our website
• Investigate misuse
• Enforce our Terms & Conditions
• Protect our rights, property or users
• Comply with legal obligations
• Respond to lawful requests from government or law-enforcement authorities

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our Contact Us page.

For privacy-related requests, please provide sufficient information for us to understand and verify your request.

We will handle privacy requests and grievances in accordance with applicable law.

Privacy Contact: satyamritayurveda@gmail.com

Satyamrit Ayurveda, B-7/3, Sec-11, Rohini, Delhi 110085

+91-8586065207

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India, subject to applicable data-protection and consumer-protection laws.